Ecommerce Home Delivery Study 2024 | Buying Behavior
Descartes and SAPIO Research surveyed 8,000 consumers in Europe and North America to gain a comprehensive view of ecommerce buying behavior and home delivery performance. The study examines reasons for increases/decreases in ecommerce purchases, the different types of goods purchased, frequency of purchases, delivery preferences, and the impact of delivery failures on retailers and their delivery agents. It also explores how consumer behaviors and perceptions vary across demographics.
