Achieving Ecommerce ROI in 2023 and Beyond: Fast & Flawless Order Fulfillment to Maximize Customer Retention

PowerPoint deck and notes from Descartes General Manager of Ecommerce Shipping Richard McNish's session at PARCEL Forum. 1. What is ROI? 2. What is the #1 threat to ecommerce ROI? 3. Internal and external controls to protect ROI 4. Managing customer expectations 5. Key Takeaways and to-dos before Peak Season