By optimizing its last-mile delivery, this distributor of sand and other bulk building materials is keeping pace with a dynamic environment. Learn how Descartes has helped the business meet demand and even charge a premium for its products.

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BC SANDS ELEVATES THE CUSTOMER EXPERIENCE

EXPERT INSIGHT

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Challenge: Optimizing Last Mile Delivery

BC Sands sells and distributes sand and other bulk building materials to customers in Australia. The company operates in a dynamic environment with project schedules in constant flux. With high labor costs, contractors place considerable value on making orders as late as possible, getting the delivery in a tight time window (often same day,) and tracking the progress of their order.

Add to that a busy, intricate road network, an array of products varying in dimensions and capabilities, and complex load building rules and regulations, and you have a lot to juggle.

Solution: Same-Day Optimization Drives Efficiency

BC Sands implemented Descartes’ delivery appointment scheduling, route planning, execution, and mobile solutions. The software combines planning, execution, and comprehensive reporting to provide sophisticated route optimization with fully integrated route tracking and execution via mobile devices.

BC Sands takes advantage of same-day optimization capabilities to book its online and phone orders directly into the dispatch schedule. Real-time status updates from GPS-tracked vehicles help ensure accurate availability, while providing visibility into deliveries in route and the ability to notify customers of delivery progress.

BC Sands Elevates the Customer Experience

By placing a high value on helping customers in a material way, they can charge a premium price for products.

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BC Sands Improves Service

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Results at a Glance

Differentiated Customer

Experience

BC Sands improved its last mile delivery experience with Descartes’ advanced same-day optimization technology and real-time delivery appointment booking. Customers enjoy short lead-times, flexible time window choices, and consistent deliveries OTIF.

Increased Accuracy & Efficiency

The Descartes solution ensures the right product is loaded onto the right truck, while scanning and POD ensure accurate delivery. With optimized scheduling and route management, orders can be changed in real time and routes dynamically adjusted based on actual performance.

Reduced Costs

By optimizing route planning and delivery with a GPS-based mobile solution, Descartes helped BC Sands reduce logistics costs by enhancing fleet capacity utilization, reducing frequency of returned loads, and minimizing distance travelled and fuel usage.

Improved Business Insight

With the critical logistics data captured by the Descartes software, BC Sands is better positioned for growth through increased visibility and deeper insight into its operations and improved monitoring of key metrics.

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Results at a Glance

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Descartes in the Building Materials Distribution Industry CHAPTERS

About Descartes Systems Group Descartes is the global leader in on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses. Learn more about our routing solutions or contact us today.

Descartes helps building material distribution companies dramatically improve delivery productivity and create a differentiated end-to-end customer experience that helps grow the top and bottom line. From small to large operations and simple to complex delivery requirements, Descartes can help distributors get the most from their delivery operations to homes and construction sites.

Reservations: Smart delivery appointment scheduling for next- and same-day deliveries that enhances the customer experience, increases revenue, lowers delivery costs, and is environmentally friendly.

Planning & Scheduling: Advanced optimized planning combined with machine learning minimizes cost, maximizes capacity utilization, and minimizes the use of expensive specialty equipment.

Dispatch & Tracking: Intelligent performance dashboard enhanced with machine learning and real-time GPS improves delivery visibility and reliability and reduces depot turnaround times.

Mobile Apps: Intuitive proof-of-delivery (POD), manifests, and navigation improve driver productivity, reduce driver stress, and capture critical delivery location and capture critical delivery location and material quantity and quality information.

Notifications: Engage contractors from delivery appointment booking through real-time delivery tracking, POD details, and to allow contractors to optimize crew scheduling and utilization.

Telematics & Safety: Help ensure driver and vehicle performance, enforce safe operations, and meet regulatory reporting requirements.

Descartes in the Industry

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BC Sands Elevates the Customer Experience Descartes in the Building Materials Distribution Industry Results at a Glance

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