Discover how this leading building materials supplier has achieved transformative results, such as improving delivery capacity by 25%, with Descartes’ last-mile delivery solution. Read the full story and learn what is possible by optimizing fleet operations.

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SIG UK IMPROVES FLEET EFFICIENCY AND BOOSTS SALES

EXPERT INSIGHT

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Challenge: Improve Fleet Efficiency

SIG UK, a leading building materials supplier, has a fleet of about 500 vehicles and 180 operating centers. SIG’s strategic focus was to connect with their customers, suppliers, employees, and the community as part of its transformation journey. The company sought to increase the efficiency of its fleet, improve service for internal and external customers, and—consequently—grow sales.

Solution: Delivery Capacity and Oversight Improved

Initially, during a period of consolidation within the business, SIG chose Descartes’ last mile delivery solution. By gaining more data and insight on how the fleet could be optimized, they hit their target of a 25% improvement in delivery capacity.

Subsequently, SIG implemented vehicle route scheduling to increase their agility and support the intelligent growth of the business through better visibility, planning, and improved communication, especially for customers. The delivery scheduling and vehicle routing solution has also enabled the introduction of other Descartes hardware and software solutions to drive operational efficiency and customer service enhancements further, while handheld terminals have improved the experience for their drivers.

Also, mobile ePOD software gives instant confirmation when a customer’s order has been received. Together, the software and hardware solutions have provided a multitude of benefits. And with Descartes’ telematics solution, SIG can identify challenges and improve driving practices and behaviours, while enhancing transport compliance and recording accurate tachograph information.

Watch SIG’s full success story on Descartes’ website.

SIG UK Increases Delivery Capacity

WATCH VIDEO

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SIG Boosts Productivity

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Results at a Glance

Increased Capacity

A 25% increase in the volume of deliveries has been achieved by implementing delivery scheduling and vehicle route optimization.

Enhanced Customer Service

SIG is now better able to differentiate itself by offering a more agile and reliable service to customers, with the ability to track the progress of their deliveries their improved responsiveness makes a huge difference to customer service.

On Time In Full Improved

Through better visibility, planning, and improved communication, particularly with customers via pre-delivery notifications, the system has enabled SIG to increase On-Time In-Full (OTIF) deliveries by 15%

Reduced Environmental

Impact

Formerly relying on paperwork, SIG has been able to transition to a paperless environment with digital POD. This also enabled a contactless experience for driver and recipient–essential during the Covid pandemic.

With insight from Descartes’ solution, SIG optimized its fleet, improved capacity with existing resources, and enhanced the customer experience.

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Results at a Glance

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Descartes in the Building Materials Distribution Industry CHAPTERS

About Descartes Systems Group Descartes is the global leader in on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses. Learn more about our routing solutions or contact us today.

Descartes helps building material distribution companies dramatically improve delivery productivity and create a differentiated end-to-end customer experience that helps grow the top and bottom line. From small to large operations and simple to complex delivery requirements, Descartes can help distributors get the most from their delivery operations to homes and construction sites.

Reservations: Smart delivery appointment scheduling for next- and same-day deliveries that enhances the customer experience, increases revenue, lowers delivery costs, and is environmentally friendly.

Planning & Scheduling: Advanced optimized planning combined with machine learning minimizes cost, maximizes capacity utilization, and minimizes the use of expensive specialty equipment.

Dispatch & Tracking: Intelligent performance dashboard enhanced with machine learning and real-time GPS improves delivery visibility and reliability and reduces depot turnaround times.

Mobile Apps: Intuitive proof-of-delivery (POD), manifests, and navigation improve driver productivity, reduce driver stress, and capture critical delivery location and capture critical delivery location and material quantity and quality information.

Notifications: Engage contractors from delivery appointment booking through real-time delivery tracking, POD details, and to allow contractors to optimize crew scheduling and utilization.

Telematics & Safety: Help ensure driver and vehicle performance, enforce safe operations, and meet regulatory reporting requirements.

Descartes in the Industry

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SIG UK Increases Delivery Capacity Descartes in the Building Materials Distribution Industry Results at a Glance

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