Discover how one of the largest building products distributors in the US has boosted productivity and customer service with Descartes’ route planning and last-mile delivery system. Dive into the details here and learn what is possible by optimizing fleet operations.

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US LBM HOLDINGS TRANSFORMS ITS RESULTS WITH REAL- TIME VISIBILITY

EXPERT INSIGHT

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Challenge: Optimizing Delivery Processes

US LBM Holdings, a specialty building materials distributor, operates in a very dynamic industry, serving custom home builders, professional re-modelers, and commercial contractors who often require specialized and expedited services. The company recognized that focusing on the customer delivery experience was key to continued success.

It needed to replace its paper-based scheduling system with a fully integrated, automated route planning and last mile delivery system. Because most of its customers and salespeople are on the road every day, US LBM sought a mobile solution to provide real-time delivery information and help operations set goals, measure performance, and show continuous improvement.

Solution: Real-Time Visibility for Customers & Team

US LBM leveraged Descartes’ last mile delivery solution to build a mobile construction delivery solution to help contractors improve efficiency and better manage construction projects. The company’s integrated mobile customer app helped it overcome one of its greatest obstacles—communication about deliveries between field operations, inside sales support, and the mostly-mobile salesforce.

By tightly integrating Descartes’ technology with the app, visibility was enhanced, and customer phone calls were greatly reduced. This allowed operations to plan more efficiently and get more deliveries out, which improved fleet utilization and lowered fuel and labor costs.

Additionally, Descartes’ solutions helped US LBM manage complex fleet, capacity, and demanding delivery requirements. With automated scheduling, drivers now access delivery schedules on mobile devices. Real-time GPS data keep delivery times up to date.

US LBM Boosts Productivity and Service

WATCH VIDEO

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US LBM Boosts Productivity

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Results at a Glance

Increased Fleet Efficiency

US LBM was able to turn around trucks more than 30% faster and improve fleet utilization due to enhanced fleet visibility made possible with the route planning and execution technology.

Better Delivery Performance

With dynamic delivery planning and real-time mobile update capabilities, many locations improved on-time delivery from 70-95% while decreasing transportation costs by over 10%.

Cost Savings

Paperless proof of delivery significantly reduced the number of customer calls and claims, helping US LBM save tens of thousands of dollars every month with better delivery claim resolution.

Improved Customer Satisfaction

Real-time visibility into construction site deliveries, automated exception notifications, proof of delivery, and other order details increased overall customer satisfaction.

Descartes’ last mile solution helped US LBM dramatically improve delivery performance, reduce costs, and increase customer responsiveness.

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Results at a Glance

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Descartes in the Building Materials Distribution Industry CHAPTERS

About Descartes Systems Group Descartes is the global leader in on-demand, software-as-a-service solutions focused on improving the productivity, performance, and security of logistics-intensive businesses. Learn more about our routing solutions or contact us today.

Descartes helps building material distribution companies dramatically improve delivery productivity and create a differentiated end-to-end customer experience that helps grow the top and bottom line. From small to large operations and simple to complex delivery requirements, Descartes can help distributors get the most from their delivery operations to homes and construction sites.

Reservations: Smart delivery appointment scheduling for next- and same-day deliveries that enhances the customer experience, increases revenue, lowers delivery costs, and is environmentally friendly.

Planning & Scheduling: Advanced optimized planning combined with machine learning minimizes cost, maximizes capacity utilization, and minimizes the use of expensive specialty equipment.

Dispatch & Tracking: Intelligent performance dashboard enhanced with machine learning and real-time GPS improves delivery visibility and reliability and reduces depot turnaround times.

Mobile Apps: Intuitive proof-of-delivery (POD), manifests, and navigation improve driver productivity, reduce driver stress, and capture critical delivery location and capture critical delivery location and material quantity and quality information.

Notifications: Engage contractors from delivery appointment booking through real-time delivery tracking, POD details, and to allow contractors to optimize crew scheduling and utilization.

Telematics & Safety: Help ensure driver and vehicle performance, enforce safe operations, and meet regulatory reporting requirements.

Descartes in the Industry

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US LBM Boosts Productivity and Service Descartes in the Building Materials Distribution Industry Results at a Glance

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