Online Buying Grows, But Too Many Consumers Still Experiencing Delivery Woes
Despite year-over-year improvements by retailers and logistics providers, consumer dissatisfaction remains high. In North America and the U.K., ecommerce is expected to surpass brick-and-mortar purchases within a year. Retailers can gain a competitive edge and enhance loyalty by improving delivery reliability, security, and offering cost-effective options. Learn more in this survey of 8,000 consumers.
